Question 1

Do you provide personal care?

Accepted Answer

No. Golden Heart Concierge Care provides companion-only, non-medical in-home support. We do not provide hands-on personal care such as bathing, dressing, toileting, transferring, feeding, or incontinence care.

Question 2

Do you provide skilled nursing?

Accepted Answer

No. Although Golden Heart Concierge Care is RN-led, we do not provide skilled nursing services, medical treatment, wound care, injections, medication administration, or clinical procedures.

Question 3

Can you remind someone to take medication?

Accepted Answer

Yes. We may provide medication reminders only. We do not administer medications, fill pill boxes, make medication decisions, or provide medical treatment.

Question 4

What does RN-led mean?

Accepted Answer

RN-led means the company is guided by the professionalism, safety awareness, communication standards, and judgment of a Registered Nurse. The services remain non-medical and companion-only.

Question 5

Who do you serve?

Accepted Answer

We support aging adults, adult children caring for parents, individuals transitioning home after hospitalization or rehabilitation, families managing memory-related concerns, busy households, and family caregivers who need respite.

Question 6

What areas do you serve?

Accepted Answer

We serve Long Island, Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, Staten Island, and surrounding New York communities.

Question 7

Do you accept insurance?

Accepted Answer

Golden Heart Concierge Care works with private-pay clients and may support families using long-term care insurance when applicable. Families are encouraged to contact their long-term care insurance provider to understand their benefits.

Question 8

Do you list pricing on the website?

Accepted Answer

Not at this time. Because every family's needs are different, custom concierge support plans are discussed after the consultation.

Question 9

Do you offer overnight or live-in support?

Accepted Answer

Yes. Golden Heart Concierge Care may provide overnight companion support, live-in companion support, or 24-hour companion coverage through scheduled shifts depending on availability and family needs.

Question 10

How do we get started?

Accepted Answer

Call 516-202-1551, email sophonie@goldenheartconciergecare.com, or complete the inquiry form to schedule a free consultation.

Frequently Asked Questions

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